Category:
Call Center JOB OFFERED:
Date Posted:
more than 1 month ago (Not Renewed))
Description:
Member experience representatives consult with members by phone to assist with processing transactions, researching and resolving member inquiries about loans or other issues, and recommending the appropriate financial products and services to members to assist them with meeting short and long-term goals. Member experience reps also provide technical support and troubleshooting for products, such as online banking, 24-hour voice response, and bill pay. As needed, member experience representatives warm transfer members to other departments for assistance with investments, mortgage requests, business loans, and insurance requests to ensure they get the best experience possible.
Type:
Full-Time Permanent
State > County:
California > Los Angeles